Quick Answer: How Do I Complain About DVLA Service?

Will 0300 numbers cost?

It doesn’t cost you any more to call an 0300 number than an 01 or 02 number.

Phone companies have to include calls to 0300 numbers in any deals, packages, or bundles that also include calls to local landline numbers..

Can I actually speak to someone at DVLA?

If you would like to contact DVLA, you can ring them up at 0300 790 6802. If you’re calling from abroad, please dial +44 844 306 9203. If you would like to know of other ways to contact DVLA, please view the options below.

Can I contact the DVLA by email?

Go to the Drivers Enquiries email form for questions related to your driving status. … You can find the Drivers Enquiries email form at https://live.email-dvla.service.gov.uk/w2c/en_gb/decisions/Drivers%20Enquiries. 3. Use the Medical Enquiries email form for assistance with driving or medical issues.

How long do DVLA doctors take?

You’ll usually get a decision within 6 weeks. You’ll get a letter from DVLA if it’s going to take longer. DVLA might: contact your doctor or consultant.

Why are DVLA allowed to sell my details?

The DVLA considers it to be a reasonable cause for businesses and landowners to receive vehicle keeper details where there has been an alleged breach of these terms and conditions. … If they fail to police their code they could lose their accreditation and their members would lose their ability to request DVLA data.

Can I claim compensation from DVLA?

If you have a complaint or are unhappy with the way you have been treated by the Driver and Vehicle Licensing Agency you should make your case in writing. Compensation may be paid in some circumstances if you have incurred financial loss or expenses as a result of the problem.

Are 0300 phone numbers free?

These non-geographic numbers were introduced by Ofcom in 2007 across the UK. These numbers are usually reserved for non-profit organisations, charities and public support services. For this reason, 0300 numbers cost to call. … They’re Not Free – 0300 numbers cost money to call and that’s the entire point.

Who are the DVLA regulated by?

The DVLA is an executive agency of the Department for Transport (DfT). The current Chief Executive of the agency is Julie Lennard. The DVLA is based in Swansea, Wales, with a prominent 16-storey building in Clase and offices in Swansea Vale. It was previously known as the Driver and Vehicle Licensing Centre (DVLC).

How do I appeal a DVLA decision?

If you want to appeal the decision, you will need to make a written application to your local Magistrates Court within 6 months of your licence being refused or revoked. You will need evidence, including medical evidence, to support your argument that the DVLA made the wrong decision and that you are fit to drive.

How long does it take for the DVLA to return your Licence?

within 3 weeksIf your licence is sent to DVLA because you’ve changed your address, it’ll be returned to you within 3 weeks.

Do doctors inform DVLA?

As it stands doctors do not need a patient’s consent to inform the DVLA, which is legally responsible for deciding whether a person is medically fit to drive, when a patient has continued driving in such instances.

Why would DVLA revoke a Licence?

When the DVLA suspects that there is a medical issue that affects a person’s ability to drive it can revoke a licence under the Road Traffic Act 1988. The DVLA may remove your license for several reasons, but they must not use age alone to determine a person’s ability to drive safely.

What medical conditions can stop you driving?

Notifiable conditions are anything that could affect your ability to drive safely, including: Epilepsy. Strokes….Why should I disclose a medical condition for driving?Heart conditions.Stroke or mini stroke.Diabetes.Physical disability.Brain condition or severe head injury.Visual impairment.Epilepsy.

Is there an ombudsman for DVLA?

If you cannot resolve your complaint with the DVLA you can send your case to the Parliamentary & Health Ombudsman, however, you cannot send your case directly to the Ombudsman, but, have to go via your local MP who can forward your case to the Ombudsman.

Who can I complain to about DVLA?

You can contact the Chief Executives office using an online form. If after contacting the Chief Executive you still feel unhappy with the way your complaint and case has been handled you can ask the DVLA to refer your complaint to an independent complaints assessor.

How do I write to DVLA?

If you don’t have your V5C registration document you need to write to the DVLA via the following address DVLA, Swansea, SA99 1BA, and give them the following details: The vehicle’s registration number, its make and model. The name and address of the new keeper. The date when you sold it.

Who is the head of DVLA?

Julie LennardJulie Lennard has been appointed as the new Chief Executive of the Driver Vehicle Licensing Agency ( DVLA ).

What is the difference between DVLA and Dvsa?

While the DVLA are more concerned with the licensing side of UK driving, the DVSA handle the nitty gritty – in that they ensure that UK drivers are safe on the road and that they are legally entitled to get behind the wheel.

How do I send my old driving Licence back to DVLA?

Send your driving licence to us at DVLA, Swansea, SA99 1BN. If your name has changed you will need to fill in forms D1 or D2, see note under section ‘Your driving licence’. You will also need to send proof of your new name.

Who is the CEO of the DVLA?

Julie LennardJulie Lennard has been the Chief Executive Officer (CEO) of DVLA since March 2018.

Can I drive while my application is with DVLA?

As soon as DVLA receives your application, and as long as you meet the Section 88 criteria, you may drive a car while you wait for the decision on your application. During this time you cannot drive a lorry or bus. If you would like to drive these vehicles you would need to reapply.